10-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for any reason within 10 days of the date of receipt. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related reasons for return, buyer is responsible for shipping costs
For non-quality related reasons for return, refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
It is not possible to process a request for a refund for non-quality issues for items that have expired this 10-day window. For purchases not made directly through Micropack’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How do I return an item?
1. Please contact us to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. For the refund to be processed in a timely manner, please be sure to send a return the tracking number

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Item Warranty Period (Months)
Cables 18
Other items 12
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Contact Us

Email:micropack@micropackhk.com

Phone:+86 2061986998